Beware of Contractor Fraud

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Winston-Salem, NC 7/29/2014

When storms hit, your home and life can be turned upside down. You’re eager to get your home repaired, but be careful because some contractors aren’t really there to help. 

Most contractors are reputable business people, but the dishonest ones may try to convince you that you have hail or other damage and need a new roof, even if your roof did not experience any damage at all.  Often they won’t even go on the roof to inspect the damage. They’ll explain that everyone in the area was affected by the storm when it is impossible to make that assumption. 

That means that you may be filing an unnecessary claim and repairing a roof that isn’t damaged.  Unnecessary claims can affect your insurance rates for years.  These unscrupulous contractors travel from town to town after a storm occurs and try to take advantage of people who are recovering from a natural disaster.

What You Can Do

The Federal Emergency Management Agency (FEMA) and the Insurance Information Institute (I.I.I.) offer the following eight tips to those who are beginning the process of rebuilding disaster-damaged property:

  • Get more than one estimate and don’t be pushed into signing a contract right away.
  • Investigate the track record and references of any contractor you are considering hiring. Look for professionals who have a solid reputation in your community. Use a local, licensed, bonded and insured contractor. You can call your Better Business Bureau for help.
  • Never give anyone a deposit until after you have thoroughly researched a contractor’s background.
  • Get everything in writing. Cost, work to be done, time schedules, guarantees, payment schedules and other expectations should be detailed. Read the fine print of any estimate or agreement before signing. Never sign a contract with blanks; unacceptable terms could be added later.
  • Beware of building contractors that encourage you to spend a lot of money on temporary repairs. Payments for temporary repairs are covered as part of your total insurance settlement. If you pay a contractor a large sum for a temporary repair job, you may not have enough money for permanent repairs. In most cases, you should be able to make the temporary repairs yourself. Ask your insurance professional for guidance.
  • Ask the contractor to provide a certificate of insurance before any work is started. Demand that contractors carry general liability insurance and workers’ compensation coverage.
  • Don’t pay a contractor in full until the work is complete.
  • Do not sign over an insurance settlement check to a contractor.

According to the I.I.I., a common scam is for a so-called contractor to convince a homeowner that a large deposit must be provided before repair work can begin.  Frequently, the job will be started but not completed, and these con artists are never heard from again. Another scheme is to use inferior materials and perform shoddy work that is not up to code in order to net more profit.

While these tips are for disaster recovery, they also apply to anyone who is hiring a contractor to do work on a home.

Work with Your Insurer

If you need suggestions about who to hire or how to rebuild your home, contact your insurer or claims adjuster.
Our agency works with professional claims adjusters who are trained to assess your property, identify storm damage and prepare an estimate for proper repair. We can also provide recommendations for reliable and licensed contractors in your area. As always, it is your decision on who to use to repair your dwelling. If you need assistance, contact our agency. If you suspect fraud, call the FEMA Disaster Fraud Hotline at 866-720-5721. 

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What Our Customers Say!
Several months ago we had a flood in our home due to a defective valve in our guest bathroom. Needless to say we came home to a disaster. We immediately contacted our agent, Linda Welborn. Right on the spot she gave us the name and phone number of a company to call (Disaster One). They came out that evening (around 11:30pm) and worked through the following morning around 6:30am. They did an outstanding job! We were so impressed with their "sense of urgency" and "expertise" we assigned all of our repairs to their company. The insurance adjuster(Erie Insurance) cut no corners when it came to replacing damaged items. They issued repair orders on things we weren't even aware we needed to look for. They too did a great job in getting everything processed quickly. It's great to have such a Professional agent who treats us like we are her only customer. I have been so impressed with her outstanding customer service that I refer many people to your agency because of the great care and attention she gives to her customers. Thank you Linda for your outstanding service! We look forward to working with you in the years to come.
Linda Martinez, Merfin Systems, LLC

Read what others have to say.

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