Questions about Your Claim? We Can Help...

Irene 8.28.11

Winston-Salem, NC 12/28/2016

After you’ve reported the loss, the following steps will take place:

  • The loss report is assigned to a claims handler.
  • A property adjuster will contact you to confirm the facts of the loss. This may include an inspection of the damaged property. The adjuster will then determine what coverage may apply.
  • The adjuster or claims handler will continue to check on the progress of the claim and make every effort to complete the process efficiently. Some claims can be settled quickly. Others – especially those involving severe damages – may take longer.
Protecting your home
When a storm damages your home, you should:
  • Protect your home from further damage. Stop water from leaking by shutting off the valve, place buckets in rooms with water leaks, hang plastic over damaged areas to prevent water from leaking into your home or board up broken windows for example.
  • Record the damage done to your home. Make a list of what is damaged in your home. Include details when possible – such as the brand name, manufacturer, serial number and approximate price you paid. Organize your list by room. Using our home inventory form can help you with this process.
  • Maintain a list of repair expenses. Keep track of the time you spend cleaning up or repairing your home after the claim. Also record any money you’ve spent on materials to temporarily fix the damage. It’s important that you don’t make any permanent repairs until your ERIE adjuster has seen the damage.
For more information, contact our agency. On evenings, nights and weekends, call (336)817-9771.

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What Our Customers Say!
Fletcher, I wanted to just send you a note to let you know how thankful we are to Linda Welborn for all of her work on our homeowner's and auto policies. This is the first time I can honestly say that someone took the time to explain the different levels of insurance to me and discuss what we actually needed, rather than what they wanted to sell me. I learned so much from this experience! In addition to the "education" she provided, she provided a proposal to us very quickly and was able to finalize everything in a very timely manner. We are thrilled to be working with your team going forward! Sincerely, Laura Blythe
Laura Blythe

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There are a few things you can do to help speed up your home insurance claim process. 

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