Answers to Frequently Asked Questions

Winston-Salem, NC Auto Insurance 3/8/2011

I’m going on vacation and need to rent a vehicle. Am I covered?

  • Yes. Your auto coverage extends to rentals for up to 45 days, throughout the U.S., Puerto Rico and Canada. Policy terms and conditions apply.  There are some areas of coverage, like Loss of Use or Lease Turn-back voidance claims that can be made by the Rental Car Agency against you that merit further discussion if you are interested.
I’ve had an auto accident, filed an auto insurance claim and now my car needs to be repaired. Where can I get it fixed?

You have a couple of options:
  • Our agency has a list of Direct Repair Facilities (DRP)  that includes independent auto repair shops that we’ve already approved. These shops will repair your car and offer a lifetime guarantee on workmanship.
  • If you’d rather, you can use your preferred repair shop once the vehicle has been inspected and the estimate approved.
If I purchase a vehicle on a Saturday and let my Agent know on Monday, is it covered in between?
  • Yes. As long as you add it to your policy by the end of the policy period, the broadest comprehensive and/or collision coverage you have will apply.
A friend is borrowing my pick-up to run some errands. Are they covered?
  • Unless the person is specifically excluded on the policy, yes, your auto liability coverage extends to someone borrowing the vehicle with your permission.
Coverages, exclusions and conditions vary from state to state. See policy for details.

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What Our Customers Say!

"I wanted to let you know what outstanding customer service I experienced today. Jennifer Wakefield contacted me because she had been notified  that I purchased a new car and had not yet reported it on my auto policy.  At the time I purchased the car, the dealership assured me they would be contacting your agency to make the switch and to verify that I had certain levels of coverage.  Imagine my dismay to learn that five weeks had gone by, and this call had not been made!  Jennifer took care of all the loose ends for me and was very kind and responsive throughout all of our communications.

I have had Home, Auto and Umbrella Liabilty coverage through your agency for four years.  Every time I contact your staff,  I am blown away by how helpful and kind everyone is, and how consistent your service remains, regardless of who I am speaking with.  You have a fantastic team of employees.   Keep up the great work!"

Meghan Claffey Cline, MHS - Nutritional Interventionist, Wake Forest University

Read what others have to say.

What's New

Wilson Insurance Services Team!
2/22/2018

 Our newest team photo!

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What You Should Know About Rental Car Insurance
2/1/2018
There are some very serious contractual gaps in coverage for rental vehicles. Even if you purchase their Collision Damage or Physical/ Loss Damage Waivers, many rental car contracts exclude the following:
  • Theft of the Vehicle
  • Tolling, or Turning the Vehicle Over
  • Lease Gap coverage
  • Loss of Use
  • Glass, Tire and Undercarriage Damage
  • Animal Collision
  • Flood and Hail Damage
  • Damage above the Windshield
  • Individuals who rent personal vehicles for extended periods and do not have a Personal Auto policy in force
  • Drivers who rent, and do not own another vehicle insured elsewhere, need to be expecially careful here
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The Five Costliest Traffic Tickets for Auto Insurance
1/15/2018

Those whirling blue lights in the rearview mirror usually mean just one thing: It's traffic ticket time. The worse the violation, the more your car insurance costs may rise because it's more likely you'll be considered a bigger risk to the insurer.  Rack up a combination of the nastiest violations plus a few accidents, and insurers may even refuse to cover you, says Loretta Worters, spokeswoman for the Insurance Information Institute, a trade group.

 
It boils down to matching the premium you pay to your risk as a customer, says State Farm spokesman Dick Luedke. "Sometimes you get lucky and violate (traffic laws) a lot and don't get caught, and sometimes you do it once, and you are caught," he says. "That's why we use all sorts of other things to measure risk as well." So it's tough to say how much your insurance premiums will rise per violation. Different insurers calculate premium costs differently, Worters says. With the help of experts, including J. Robert Hunter, insurance director for the Washington, D.C.-based Consumer Federation of America, we now identify what are considered the five worst traffic violations for your insurance bills:
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